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Battery Issues


Need a new battery for your power chair or scooter? We'll bring it to you!

Our nationwide team of service professionals are available to come to your home and install your battery – anywhere in the lower 48 states! Whether you are using your Medicare or insurance benefit or would like to purchase your new battery outright, give us a call toll-free and we'll schedule a time to install your new batteries. If you prefer, you can even buy a new set of batteries or a replacement charger online.

For immediate assistance, we have put together a list of common service questions that may help you solve your issue.

What type of batteries should I use?

Power Chair Repair only recommends sealed lead acid deep cycle batteries for safety and longevity reasons. Using automotive/marine batteries poses a potential safety risk and will void your warranty.

Please do not attempt to use non-approved batteries for your power wheelchair or scooter! If you have any question on installation or need help – please call us and we'll do it for you!

How do I store batteries?

When planning on storing the unit it is recommended to:•Charge the batteries completely first•Disconnect and remove from unit•Store the batteries in a warm (50°-80° F) dry place•Wrap in clear plastic to keep dust from terminals (Optional)

Traveling with Batteries

When traveling with a battery-powered wheelchair or scooter, care must be taken to ensure that the battery is packaged per the requirements required your chosen airline. Generally this means that if the battery is mounted to a power chair or scooter, it must be disconnected and the terminals must be insulated to prevent potential short circuits. The battery should be securely mounted to the mobility device, or must be removed and packaged separately in a sturdy box or container marked with "Non-Spillable Battery".

Batteries Not Holding a Charge

Sometimes it will seem like the batteries are not holding a charge, due to thermal cut-out. Thermal cut-out is a safety feature that will shut down the unit for 20-40 minutes if it detects the motors or controller is overheating. Allow the power chair or scooter to cool down and the full charge will come back. Try not to take the unit on long distance runs. This puts a strain on the motors/controller.

Temperature will also affect the batteries. It is good to keep the unit in temperatures between 50 to 80 degrees.Charging Batteries

•General guidelines – if you use your power chair or scooter during the day for any length of time, charge it that night for at least 8 to 14 hours.•If your power chair or scooter is not used at all during the week, charge it once a week for the 8-14 hour cycle.•Do not connect an extension cord to the charger or surge protector.•Do not try to recharge frozen batteries. Store at room temperature for 2 days before charging.•Do not try to recharge after unit has gotten wet. Towel dry as much as possible. Store at room temperature for 2 days before charging or turning on.•Do not leave your charger plugged in for longer than 24 hours, do not charge your batteries for a short amount of time, and do not allow your batteries to completely lose their charge•Use the charger that is designed to go with your power chair or scooter, never use a charger designed for automobiles or other equipment

Information on Lithium-ion Batteries

Some scooters, like the Luggie, utilize Lithium-ion battery packs, which require different care than sealed lead acid deep cycle batteries.

Lithium-ion battery packs are expensive, so if you want to make yours to last longer, here are some things to keep in mind:•Lithium ion chemistry prefers partial discharge to deep discharge, so it's best to avoid taking the battery all the way down to zero. Most customers never reach the end of charge on the Luggie. Since lithium-ion chemistry does not have a "memory", you do not harm the battery pack with a partial discharge•Lithium-ion batteries age. They only last three to five years, even if they are sitting on a shelf unused. So do not "avoid using" the battery with the thought that the battery pack will last five years. It won't. Also, if you are buying a new battery pack, you want to make sure it really is new. If it has been sitting on a shelf in the store for a year, it won't last very long. Manufacturing dates are important.•Avoid heat, which degrades the batteries. (refers to all batteries)

Remember to check the charge indicator by your joystick

•GREEN lights mean you have a full charge and you are ready to ride.•YELLOW lights mean caution; it is time to charge your batteries.•RED lights mean you have lost full power, you must charge your batteries for 8-14 hours.

If problems persist please contact service at 1-754-300-9013 Charger is Not Working

First, make sure the outlet is working properly by testing another device like a lamp or alarm clock. Is the outlet controlled by a light switch in the room? Ensure that switch is in the proper position to allow usage of the outlet.Pride Mobility Products charger Some chargers have an on/off switch on one end of the box. Make sure the switch (0/-), is on the dash side and not the zero.Power switch shown in "on" position The two lights on the charger box should be on when completely connected to the unit and outlet.Lights location on Pride charger Detail of lights on charger When charger is working there may be a noise from a fan at the beginning of the charge cycle. This will cease when a surface charge is complete, but the charger will continue with a trickle charge to charge entirely.

If problems persist please contact service at 1-754-300-9013